Transaction Monitoring and Dispute Management at KCB
Transaction Monitoring and Dispute Management at KCB
- 1 Vacancy
- 133 Views
Experience
Fresh
Employee type
Full TimePosition
Department Head
Offer Salary
Attractive
For Freelance
No
Application deadline
01 Dec, 2024
Job Description
Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
Resolving ECRM/ITSM Card related queries
Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
Daily monitor online transactions and resolve all issues related to 3D authorization.
Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
Oblige to any other job as assigned from time by the line manager
Skills
Related Jobs
Job Overview
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Experience
Fresh
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Location
Dar es Salaam, Tanzania
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Offered Salary
Attractive
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Qualification
Department Head
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Functional Area
Management Information System (MIS)
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Degree Level
Bachelors
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Industry
Management -
Date Posted
2 months ago
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Apply Before
01 Dec, 2024
JobFasta
Since 2023
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Email
info@jobfasta.com
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Website
https://jobfasta.com -
Location
Dar es Salaam, Tanzania
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