Japhet Desemba

Japhet Desemba
Japhet Desemba

I'm available for hiring

I am Japhet Misana Desemba, a holder of a Bachelor’s degree in Commerce with a specialization in Banking and Financial Services from the University of Dar es Salaam. I have practical experience in the banking industry, having served as a Customer Service Officer at CRDB Bank Plc for over two months in 2023. During this time, I developed a strong understanding of digital banking products and services, including Mobile banking.In addition to my banking experience, I possess more than three years of sales and marketing expertise gained as a salesperson at BF Suma Pharmaceutical Limited. My skill set includes strong leadership abilities and proficiency in basic computer applications such as MS Word, MS Excel, MS Publisher, and Adobe Photoshop & Illustrator.I am a hardworking, flexible individual who thrives in team environments and can perform well under pressure with minimal supervision. I am eager to leverage my skills and experience in a dynamic role within the banking industry.

Profile Overview
  • English -IntermediateSwahili -Expert

  • 178

  Contact Me
Contact Details
  • Email

    japhetdesemba@gmail.com

  • Address

    Tarime

  • Phone

    0785737487

About Me

Education

B
Bachelor of commerce in banking and financial services

University Of Dar ea saalam - (2021 - 2024)

Through out my studies, I had an opportunity to study varieties of courses such as Accounting, Marketing, Banking and financial services, risk management and insurance, introduction to computer, entrepreneurship as well as general management courses e.t.c that plated valuable knowledge to ward my careers. In other hand knowledge obtained from all courses has been fruitful in different organizations that I have been worked with them especially in sales and marketing issues

H
History, Geography and Economics

Mara Secondary School - (2019 - 2021)

E

Kitawasi Secondary School - (2015 - 2018)

Experience

C
CUSTOMER SERVICE OFFICER

CRDB BANK Plc - (2023 - 2023)

Tasks and duties performed

  • Opened bank account for customers using FAO Mobile banking App
  • Perfemed Pin reset and account activation process
  • Registered customers with SimBanking services both USSD and Mobile App
  • Performed KYC updation for customers
  • Processed dormant account
  • Participated in cash re counting and bundling during reconciliation hours
  • Performed phone calling to customers for card collection
  • Handled printing and photocopying bank statement for customers and other documents
  • Participated in sales and marketing campaign such as EMBEJU campaign

  • Performed excellent customer service for customers especially TASSAF beneficiaries and disabled customers

    Contribution to the organization

  1. Assisted the branch to acquir aa week champion in both accounts opening and SimBanking registration
  2. Assisted the bank to acquire new market and new customers  at Mogabiri, Kenyemanyori, Kedeli as well as Kibumaye streets at Tarime district

 

S
SALES PERSON

BF SUMA PHARMACEUTICAL LIMITED - (2021 - Now)

Tasks and Duties 

  • Marketing and distributing health product's
  • Finding new customers and keep on building strong customers relationship with both new and existing customers
  • Making daily follow up 

  • Ensuring monthly sale target are met and exceed

    Contribution to the organization

  1. Assisted the company to sale the products Worth more than thirty millions
  2. Opened new market for the company products and improved trust over the services offered by the company
  3. Succeeded to build strong customers relationship
  4. Succeeded  popularized campany brand